Returns & Refunds

Return window and eligibility

Our return window is being finalised — this detail has not yet been finalised by 0520 online and is listed for owner review. Contact customer care and we will confirm the timeframe that applies to your order.

Returns must be authorised before you send anything back, so that we can match your parcel to your order and refund correctly.

Condition requirements

Eligible items must be unused and in their original condition and packaging, with any seals intact.

Because of hygiene requirements, opened or used beauty, skincare, personal-care and cosmetic products cannot be returned unless they are faulty or were sent in error.

Tools and electrical items must be unused, complete and returned with all original components and instructions.

Apparel must be unworn, unwashed and returned with its original packaging.

Final sale items

No final-sale items are currently listed on the store. If we introduce them, they will be clearly marked as final sale before you purchase, and they will not be returnable unless faulty.

Damaged, defective or incorrect items

If your item arrives damaged, is defective, or is not what you ordered, contact us as soon as possible with your order number and photographs. We will arrange a replacement or a refund, including return shipping where the issue is ours.

Please do not use a damaged or defective beauty or personal-care product.

How to start a return

Email hello@0520online.com with your order number, the item you wish to return, and the reason. We will reply with return instructions and the address to use.

Please do not send items back before you receive authorisation — unauthorised returns may not be accepted or refunded.

Return shipping

For change-of-mind returns, return shipping is the customer’s responsibility unless we say otherwise in writing. Where an item arrived damaged, defective or incorrect, 0520 Online covers the return shipping cost.

We recommend using a tracked service, as we cannot refund items lost in return transit that never reach us.

Refunds

Once your return is received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method through Square, typically within 3–5 business days of approval, plus your bank’s own processing time.

Original shipping charges are not refunded for change-of-mind returns. Where an order is cancelled or an item is faulty, the refund includes any shipping paid for that item.

Exchanges

Exchanges are available for damaged, defective or incorrect items and for sizing issues where stock allows. In other cases we will refund the returned item so you can place a new order.