Order processing
Orders are processed once payment is confirmed. Our stated processing time is still being finalised — this detail has not yet been finalised by 0520 online and is listed for owner review.
Orders placed on weekends, holidays or outside business hours begin processing on the next business day.
If an item is marked as preorder or backorder, it ships when stock arrives; the expected timing is shown on the product page.
Shipping methods and charges
The options below are the methods currently enabled in our checkout. The exact charge for your order is always shown at checkout before you pay.
| Method | Estimated delivery | Charge | Free shipping |
|---|---|---|---|
| Standard | 5-7 business days | $7.95 | On orders over $75.00 |
| Expedited | 2-3 business days | $14.95 | On orders over $150.00 |
| Overnight | Next business day | $29.95 | — |
Estimated delivery
Delivery estimates describe the time with the carrier after dispatch and do not include processing time. They are estimates provided by the carrier, not guaranteed delivery dates.
Shipping charges are shown at checkout and are not included in product prices. Any applicable taxes are displayed before payment.
Tracking your order
When your order is dispatched we email you a shipping confirmation. You can also view your order status and items any time using Track My Order, with your email address and order number.
Delayed shipments
Carrier delays, severe weather, high seasonal volume and incorrect addresses can extend delivery. If your order is taking longer than expected, contact customer care and we will check on it for you.
Lost packages
If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and your local carrier facility first, then contact us as soon as possible. We will open a trace with the carrier, which can take several business days.
Damaged packages
If your parcel arrives damaged, keep the packaging and the damaged items and contact us as soon as possible with photographs. We will arrange a replacement or a refund, and we cover return shipping where the damage occurred in transit.
Incorrect addresses
Please check your delivery address carefully before paying. If you spot an error, contact us immediately — we can usually correct it before dispatch, but not once the parcel is with the carrier.
Orders returned to us because of an address we were given that cannot be delivered may require additional postage to resend.
Returned and undeliverable packages
Our policy for resending returned or undeliverable parcels is still being finalised — this detail has not yet been finalised by 0520 online and is listed for owner review.
International shipping
International shipping availability is still being confirmed — this detail has not yet been finalised by 0520 online and is listed for owner review. If we do ship internationally, any duties or import taxes charged by the destination country are the customer’s responsibility.
Note for 0520 Online
The items below are not legal facts — they need a decision from the business owner and, where indicated, review by qualified counsel before they are relied upon.
- • Set your order processing time in the Legal & Compliance settings so this policy states it precisely.
- • Confirm international shipping availability and the policy for resending undeliverable parcels, then record both in the settings.
Questions about this policy?
Contact 0520 Online customer care and we will help.
- Email: hello@0520online.com
- Phone: 770-626-0520
- Mail: 5682 Palazzo Way, Suite 104, Douglasville, GA 30134
- Hours: Monday - Friday 9am -5pm EST